CoralPay Technology (Nigeria) Limited has completed the Surveillance – 01 audit and has received a favourable recommendation to continue ISO/IEC 20000-1:2018 Certification that specifies requirements for Information Technology – Service Management (ITMS).
The scope of the management system includes the “Designed to Cover all Aspects of our Operations and Administration with Consideration for the Future Expansion and Development of the CoralPay Payment Gateway Platform (C’Gate), the Biller Aggregation Platform (BAP) and CoralPay Octoplus Switching & Payment Processing Platform.”
CoralPay Technology (Nigeria) Limited can also apply for ISO/IEC 27001:2022 Certification and ISO/IEC 27701:2019 Certification for Privacy Information Management (PIMS) to adopt appropriate information security and data privacy protocols. The organization can apply for the General Data Protection Regulation (GDPR) and Payment Card Industry Data Security Standard (PCI-DSS) to provide a safe and secure payment gateway.
What is ISO/IEC 20000-1:2018 Certification?
ISO/IEC 20000-1:2018 is an internationally recognized IT Service Management System (ITSM) standard. The standard offers a systematic framework for organizations to design, implement, and enhance their IT service management practices.
Organizations can showcase their commitment to delivering reliable, high-quality IT services to align with customer needs and business goals. ISO/IEC 20000-1:2018 standard focuses on risk management, service continuity, and process optimization. Hence, it leads to improved efficiency, reduced downtime, and better resource utilization.
Benefits of ISO/IEC 20000-1:2018 Standard for CoralPay Technology (Nigeria) Limited
The following are the benefits of ISO/IEC 20000-1:2018 Certification for CoralPay Technology (Nigeria) Limited. These are:
- ISO/IEC 20000-1:2018 certification provides CoralPay Technology (Nigeria) Limited with a comprehensive framework for IT service management to improve operational efficiency and minimize downtime.
- ISO 20000-1:2018 standard enables CoralPay Technology (Nigeria) Limited to align its IT processes with business goals to implement continuous improvement and achieve greater customer satisfaction.
- ISO/IEC 20000-1:2018 helps CoralPay Technology (Nigeria) Limited strengthen its brand reputation and market image. As a result, it opens doors to new partnerships, contract opportunities, and global market expansion.
Conclusion
ISO/IEC 20000-1:2018 certification marks a significant milestone for CoralPay Technology (Nigeria) Limited by reinforcing its commitment to excellence in IT service management. The certification improves the organization’s operational efficiency, service quality, and customer satisfaction.
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