Emerging Tech, LLC completed the Surveillance_Transfer case audit and received a favourable recommendation for the continuation of their ISO 20000-1:2018 certification for Information Technology — Service Management System (ITSMS).
The scope of the management system includes IMS, Talent Acquisition, Contract Management, Technical Service, Information Security Risk Management.
Emerging Tech, LLC can also apply for ISO/IEC 27001:2022 and ISO/IEC 27701:2019 Certification to adopt adequate data security and privacy controls. Along with this, applying for ISO/IEC 42001:2023 Certification for Artificial Intelligence Management System (AIMS) and the General Data Protection Regulation ensures that users have the power to manage their valuable data assets in the AI landscape.
What is ISO 20000-1:2018 Certification?
ISO 20000-1:2018 is an international standard for IT Service Management (ITSM), outlining best practices for delivering reliable and efficient IT services. The standard provides a framework for organizations to establish, implement, maintain, and continuously improve their IT service management system (SMS).
ISO 20000-1:2018 standard ensures alignment with business objectives and customer needs to promote consistency in service quality and continual improvement. It emphasizes leadership involvement and promotes risk-based thinking to integrate ITSM processes with the organization’s overall strategy.
The certification demonstrates an organization’s commitment to high-quality IT service delivery. Moreover, it also enhances customer confidence and ensures compliance with global best practices in IT service management.
Benefits of ISO 20000-1:2018 Standard for Emerging Tech, LLC
The following are the benefits of ISO 20000-1:2018 for Emerging Tech, LLC. These are as follows:
- ISO 20000-1:2018 ensures IT services align with customer needs and business goals to improve reliability and efficiency. It also enhances the overall service quality through standardized processes.
- The certification demonstrates a commitment to delivering high-quality IT services to enhance customer satisfaction and trust in the organization’s ability to meet service expectations.
- ISO 20000-1:2018 standard reduces inefficiencies, minimizes risks and optimizes resource utilization to save costs and improve performance.
Conclusion
Emerging Tech, LLC’s achievement of ISO 20000-1:2018 certification underscores its commitment to delivering high-quality IT services aligned with global best practices. Achieving ISO 20000-1:2018 by Emerging Tech, LLC has established a foundation of operational excellence by setting the stage for continual improvement, innovation, and sustained success in the dynamic field of IT Service Management.
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